Quick answer: Yes. Ppy’s Support team will restore Osu accounts when an email appeal pinpoints the correct cause, supplies solid proof (osu.db, raw replays, hand-cam timing videos, chat screenshots) – and follows the single accepted format ([email protected]).
Key takeaways
- Cheat detections focus on macros, aim-assist scripts, score-submission editors, hit-window hacks.
- One-account policy: any alt, even a “practice” profile, triggers an automatic suspension and links all UIDs.
- False positives exist – clean osu!.db + timing-test footage have reversed many bans.
- Support channel is email-only; duplicate messages within 48 h merge and delay the queue.
- Typical reply window: 18 – 36 h on weekdays.
Skip the Hassle - Get Expert Help Unbanning Your Account!
Get Unbanned!Why Osu! Accounts Get Banned
The numbers below come from our ticket-volume dataset. For the official rules, check the Osu! ToS.
| Reason | Share of cases |
| Cheats / third-party tools | 52 % |
| Multiple accounts / boosting | 21 % |
| Toxicity (harassment, slurs) | 12 % |
| Inappropriate content (beatmaps, chat) | 9 % |
| Account sharing / selling | 6 % |
Cheat flags cover anything that tampers with timing or submission: macro scripts, DLL injectors, score-editor apps, packet manipulators, or modified client files. Frequent VPN hops are not bannable by themselves, but they amplify suspicion (especially of boosting) if other red flags exist.
Can You Unban an Osu! Account?
No matter the allegation, reviewers need a strong narrative explaining what triggered the ban, why it was a mistake, and how every attachment backs your story.
| Offense | Chance | Evidence Needed |
| False cheat detection | High | Full osu!.db & scores.db, flagged .osr replay, hand-cam or timing-test video |
| One toxic-chat incident | Medium | Chat log screenshot, prior clean history, apology |
| Single alt-account use | Medium | Proof the alt is deleted, pledge to one UID, IP-login log |
| Inappropriate beatmap upload | Low | Map-removal proof, statement acknowledging guidelines |
| RMT / account selling | Very Low | Marketplace receipt, chat logs, identity verification |
Evidence Checklist
- osu!.db and scores.db from the banned session
- Raw .osr replay file of the flagged play
- Hand-cam or timing-test video (unlisted YT link)
- Chat screenshots with visible timestamps
- Antivirus scan report (dated same day)
- Router or ISP IP-history log (for VPN / multi-account claims)
- Original registration email showing account name
- Screenshot of the ban pop-up message with exact code
How to Get Unbanned from Osu!
All you need to do in order to appeal your Osu! account ban is to send an e-mail to their Support, at [email protected].
- From your registered address, compose an email to [email protected].
- Subject: Osu!
Ban Appeal - <username> - Keep the body 3-400 words, and provide:
- Exact ban date/time.
- The reason shown in email or client.
- Timeline of events and context around the incident.
- Numbered list of attachments + what each proves.
- Closing pledge to comply with rules.
Or skip the hassle and let us write it for you!
- Attach logs, replay, screenshots (max 10 MB total, ZIP archive preferred).
- Send, then monitor Inbox and Spam. Median reply: 18-36 h.
Helpful Appeal Tips
- One email at a time; re-mail after 4-5 days with no response, not sooner.
- Bundle files in appeal_<username>.zip to keep things tidy.
- A fresh 60-second timing-test clip (Showcase → Visual Settings → Input overlay) adds credibility for false-cheat claims.
- Add @ppy.sh to email contacts / safe list so replies aren’t lost.
- Stay logged out of the client during review to avoid extra flags.
Osu! Ban FAQ
Permanent for cheating, account sales, or repeated alt use. Temporary mutes (1-7 days) cover mild chat violations; the ban-notice text always states if you may appeal and when.
No. Bans are enforced server-side. A clean reinstall can help prove file integrity, but only Support can reverse a suspension.
Frequent IP jumps look similar to multi-account abuse. If you must use a VPN, include an ISP IP-history export so staff can see the pattern matches legitimate travel or privacy use.
Payments do not influence disciplinary decisions. The TOS team judges appeals solely on evidence quality and rule compliance.
To protect anti-cheat methods, the client displays a short code. Quote that code exactly in your appeal; staff will reference the deeper logs on their end.
We’re here to give you the best help in order to recover your account!
Get Unbanned!