Quick answer: Blizzard will lift a Hearthstone ban when your appeal pinpoints the exact violation, supplies match IDs, client logs or purchase receipts that disprove it, and uses the Battle.net support ticket flow described below.
Key takeaways
- 55 % of 2024 bans were related to botting software that automates ladder or Battlegrounds grind.
- Blizzard support might accept a
Power.logplus match IDs as context; these files list every action and RNG roll, letting reviewers see whether inputs came in at human speed. - Reconnect-spam abuse is Blizzard’s second-largest flag, often triggered by unstable Wi-Fi on mobile. Attach connection stats (router, ISP) if this fits your case.
- Mobile and PC clients sync instantly, so a penalty applied on Android also blocks the Battle.net desktop launcher the next time it connects.
- Compromised BattleTags overturn fastest when you attach account-recovery e-mails and an IP-login table from account.blizzard.com.
- A single, well-documented ticket beats follow-up messages; duplicate submissions drop to the back of the queue.
What Can Get You Banned from Hearthstone?
The numbers below come from our ticket-volume dataset. You can also check Blizzard’s EULA.
| Ban Reason | Proportion (2024) |
| Botting / automation (ladder, Battlegrounds, Mercenaries) | 55 % |
| Toxic chat / emote spam / inappropriate Battletag | 16 % |
| Win-trading or queue-sniping for legend rank | 11 % |
| Account sharing / paid boosting | 8 % |
| Compromised account / suspicious logins | 6 % |
| Real-money card-pack or gold sales | 4 % |
Can You Unban a Hearthstone Account?
Even when your case looks strong on paper, success hinges on showing that the flagged behavior was either a one-off error or came from someone who is no longer on the account (for example, a compromise if that’s the case), then document the steps you have taken to prevent a repeat, such as removing malware, adding an Authenticator, or securing Wi-Fi.
| Accusation | Ideal Evidence |
| Bot or macro detection | Power.log, list of running processes, video of manual play |
| Reconnect abuse flag | Network diagnostics, router logs, clip showing DC loop |
| Toxic chat first offence | Full chat log, apology, context where relevant |
| Win trading queue-snipes | Match IDs, stream VOD, timeline showing random queueing |
| Boosting / shared login | IP-login timeline, statement of sole control, 2FA enabled |
| Compromised account | Password-reset mails, IP map, antivirus scan |
Evidence Checklist
Power.logfor the session that triggered the ban (Hearthstone\Logs);- Match IDs (use hsreplay.net or in-game History if still visible);
- Screenshot of numeric penalty code from the Battle.net App;
- Running processes list (Task Manager → Details → Save);
- Wi-Fi / mobile latency chart if reconnect abuse is alleged;
- HSReplay link or stream VOD showing manual play patterns;
- Password-reset or login-alert emails for compromise cases;
- Order receipt if the notice mentions payment issues.
How to Submit a Hearthstone Ban Appeal
To get unbanned from Hearthstone, you must submit a ban appeal via Blizzard’s Support Center.
The page can take a bit to load, but if the form still doesn’t show up, try a different browser instead.
Once the form is loaded, this is where the appeal should be written. Include any relevant information regarding when the ban took place, why you think was the cause, what (if anything) out of the ordinary happened around that time. Or, save time and stress and have us craft the perfect appeal for you!
Once that’s completed, simply press the blue “Submit” button underneath the form, and your ban appeal will be sent to Blizzard Support for a review.
Don’t forget to keep an eye on your account’s email address, as that’s where you’ll get notified once they reply, but you will also be able to check for their answer within the Battle.net Support Center.
That’s all there is to it! Hopefully our guide was helpful regarding your banned Hearthstone account!
Helpful Tips
- If you use Hearthstone Deck Tracker, uninstall or disable plug-ins, then attach the Tracker log showing normal overlay use.
- Note whether the match was Standard, Wild, Classic, or Battlegrounds; GMs search telemetry by mode.
- Include your current game build (lower-left corner of the title screen). Out-of-date clients sometimes hash like mods.
- Export your Battle.net Authenticator history if you swapped devices on the ban day; this clarifies IP jumps.
- Stay logged out while the review is active; new sessions overwrite some analytics Blizzard reviews.
Hearthstone Ban FAQ
Yes when downloaded from the official GitHub and used with default settings. Custom plug-ins that reveal hidden opponent info are disallowed and can trigger bot flags.
Frequent DCs late in turns can be misread as rope griefing. Attach network diagnostics and explain if you were on an unstable 4G or public Wi-Fi.
Yes, unless the ban is overturned. Progress, card backs and purchased packs remain locked to the banned BattleTag. They cannot be transferred to a new account.
You may, but repeat violations linked to the same hardware or payment profile accelerate future penalties. Keep the new install clean of any automation tools.
We’re here to give you the best help in order to recover your account!
Get Unbanned!