Unbanster started as a result of an unfair suspension. A few years ago, one of us was banned from World of Warcraft due to a pure unfair and arbitrary decision of Customer Support, for the reason of “Abusing in-game economy”, which is by far not what happened.
Anyway, without boring you with all the details, it was basically almost impossible recovering that account despite the clear fact of being innocent (which is actually real), and every single hard worked and well worded ticket resulted in some automated “This penalty has been upheld” reply.
Many tickets later, however, we did manage to recover that account, and as it turns out, they eventually did admit to it being a mistake, regardless of the fact that the tickets prior to the unban were replied with threats such as “if you continue to ticket us, we will close your entire account”.
PROFESSIONALISM, EXPERIENCE AND INGENUITY – ALL THE NECESSARY INGREDIENTS TO GET YOUR ACCOUNT BACK!
Anyway, after this incident, we realized that this is something that happens a lot more often, and it’s completely irrelevant whether or not the players broke the rules, we still think they have the right to a fair “trial” and defense. We’ve ran into many innocent customers who were suspended as a result of a false positive, despite there was no evidence against them, and luckily we have managed to help them.
Fast forward to today, after more than 12 years of gaming and over 3 years of unban service, we are confident that we have seen any sort of suspension and cases, and just as confident that we can do our best to assist you and provide proper help with any game!