Frequently Asked Questions

Our unban service is designed to help you make a strong case against the penalty imposed on your account, whether it’s a suspension, permanent ban, HWID ban, reward removal, mute, disqualification, or other sanctions.

In essence, we craft professionally written, well-structured appeals that respond directly to the accusations or issues cited by the game’s Support team. This includes carefully formatting each ticket, helping you understand factors that might have contributed to the ban, and guiding you on how to present your case effectively.

When you purchase our unban services, you're paying for our expertise in building a persuasive defense - not for a guaranteed result, as the final decision, sadly, rests with the game’s support team. While we strive to achieve the best possible outcome for your situation, it's important to understand that success isn’t guaranteed - similar to how a doctor can't ensure a cure or a lawyer can't promise a case win.

Absolutely! As long as you haven’t insulted, threatened, or otherwise harassed the game’s Customer Support team, you’re welcome to use our service and still have a good chance of getting your account unbanned.

Just be sure to let us know in the order form that you’ve already submitted an appeal, and include a summary of what you shared in those appeals. This helps us understand your case history and choose the best approach for your defense.

Yup! We accept Bitcoin and other cryptocurrency as payment - you'll see the "Cryptocurrency" payment option on our checkout page. Once you select it, you'll be provided with the currencies we accept, as well as guidance as to how to make the payment.

If for some reason you don't receive an order confirmation after paying with Cryptocurrency, make sure to get in touch with us.

You can contact us directly through our contact form here. This is our primary and only direct contact method. Our official social media accounts are also listed at the bottom of our website footer, but we’ll only respond to you via the email address you used to contact us or place your order on our website.

We don’t use Skype or Discord and do not have any Discord servers. We will never request payment through social media or contact you there for any reason. If anyone reaches out claiming to represent us on platforms like Skype, Discord, forums, or social media, especially asking for payment, please verify with us directly using our contact form to ensure it’s legitimate.

The timeline largely depends on how quickly the game's support team reads and reviews your appeal. In some cases, your appeal may be escalated to a different department, which can extend the process.

Generally, it takes about a week to reach a conclusion one way or another, though this can vary based on the number of tickets you purchase and the specific game's support policies.

A ticket is a customized defense letter that we craft specifically for your case to help get your account unbanned. Each ticket represents one letter, message, or reply tailored to the game support team’s response and aimed at addressing the issues raised in your case.

In short, 1 ticket equals 1 written response or follow-up, depending on how the game support team replies.

We have extensive experience with a wide range of games and their support teams. You can find a list of the popular games we handle on our our homepage under “Games and bans that we handle.”

This list includes the most commonly requested games from our customers, but we’re also able to assist with other games, as long as they have a Support system in place for account appeals.

We have extensive experience handling virtually every possible game ban reason and are familiar with the processes of most major gaming companies and their Support teams.

We’ve successfully assisted with overturning bans related to allegations such as:

• Use of third-party tools (e.g., bots, cheats, scripts);
• Exploiting bugs or glitches;
• Toxic or negative behavior (excluding real-life threats and racial slurs);
• Buying or selling in-game currency or items;
• Buying or selling PvP/PvE boosts, carries, or power-leveling services;
• Buying or selling accounts or account services;
• Account sharing;
• VPN usage or IP discrepancies.

While we handle a broad range of ban types, we do not provide services for accounts involved in the following activities:

• Racism or real-life threats;
• Chargebacks, refunds, or fraud;
• Use of fake IDs;
• Scamming of real-life currency, goods, or any kind of scam;
• Engagement in any illegal activity.

Because every case is unique - varying by game, ban reason, and individual circumstances - we can’t guarantee an exact chance of success for getting unbanned.

For example, we’ve had instances where accounts with seemingly low chances of recovery were unbanned after just one letter. However, each case is different, and while we do our best to craft a compelling appeal, outcomes ultimately depend on the specific situation and the game’s support team.

We don’t disclose a specific success rate, as we don’t track our outcomes in a way that would provide an accurate percentage for every case type.

While we’ve achieved many successful unbans, we prefer not to offer a single percentage that might give false hope, as every case is different. Our focus is on giving each case the best possible effort, but individual results can vary based on the specifics of each situation.

In all honesty, we can’t guarantee an unban, as there’s no reliable way to predict success with complete accuracy.

Each account ban is unique, with different factors at play - such as the reason, timing, and circumstances. Predicting a definite outcome would be like a doctor guaranteeing a rare condition will be fully cured by a specific treatment, or a lawyer promising to overturn any conviction.

So, if anyone claims a “success chance percentage” for your ban, they’re likely not being truthful. We focus on crafting the best defense for each case, but we can’t make promises beyond that.

Actually you can, and congratulations for finding it! 😀

For reading our FAQ page, please feel free to use the "readfaq" coupon for a 3% discount on any unban service package we're offering!

Absolutely! You’re welcome to review our testimonials. These testimonials represent a sample of feedback from some of our clients, though not all unbanned customers choose to.

Our clients’ privacy is a priority, so we can’t share specific details, screenshots, or chats without their consent. Any testimonials you see on our site, forums, or social media are posted voluntarily by clients. Many customers who get unbanned prefer to remain anonymous to avoid drawing attention to their accounts and reduce the risk of future bans or reports.

Our refund policy is simple: unless we are completely unable to provide any service at all—meaning we’re unable to write or send you any tickets - we do not offer refunds.

Regardless of the outcome of your case, we commit our full effort, time, and expertise to crafting personalized appeals on your behalf. This customized writing service is ultimately what you’re purchasing, and our work is delivered with that goal in mind.

You’ll receive your ticket promptly, though we can’t specify an exact number of minutes or hours. In rare cases, it may take up to 24 hours, especially if there’s a high demand during a ban wave.

The response time also depends on the package you choose. For example, VIP customers receive top priority over Hotshot and Fiver package customers, ensuring a faster delivery.

The response time from game support can vary, typically ranging from a few minutes to a few days. In many cases, a longer wait is actually a positive sign - it often means your case is being escalated to a different department for a more thorough review, which could improve your chances of getting unbanned.

Game support response times can range from a few minutes or hours to a few days - or, in rare cases, even weeks. Often, a delay could mean that support has escalated your ticket to another department or is reviewing any alleged evidence they believe they have against you.

While we’ll provide your unban tickets as quickly as possible, we don’t have control over how or when game support responds. If more than five days pass without a reply, please let us know. We’ll send you the next ticket and, if applicable, guide you on an alternative approach for contacting support.

We write all tickets in English. However, if you prefer, you can translate them into another language yourself. Just be sure to keep the same structure, format, and tone to ensure the message remains effective.

If you’ve already reached out to support in your native language before using our service, translating our tickets can help maintain consistency in your communications with them.

Yes, you can still use and benefit from our services even if you already unsuccessfully appealed the ban yourself. However, depending on what you’ve already communicated to support, your chances may be slightly lower, and it might limit some of the defense strategies we can use.

If this applies to you, please let us know what you previously told support when placing your order (in the order info field) or send it to us in a contact email. This will help us align with your original approach and build on that same defense path.

Nope, we don’t need your account information, and we’ll never ask for it. We don’t require your account name, email, or password because you’ll be the one sending the ticket we provide directly from your account. This ensures that the game support team knows which account is making the appeal without sharing any personal information with us.

Yes, our VIP package can be used for up to 2 accounts at the same time. Other packages are limited to a single account per purchase.

Not unless you were to be accused of breaking the rules again. For example, if you were initially banned for suspected cheating and we help you get unbanned, engaging in the same behavior might lead to another ban.

To avoid this, it's a good idea to reflect on what led to the initial ban and ensure you don’t repeat any actions that might trigger a new investigation or penalty.

Every unban ticket we create is fully customized for each customer's unique situation and specific ban reason. Sharing examples wouldn't be fair to our clients, as these tickets are tailored to their personal in-game events and circumstances.

Additionally, an example ticket may not be relevant or effective for your case, as each appeal is crafted to address individual details that vary from one account to another.

Yes, you definitely still have a chance, and in many cases, the chances are even better if the ban happened a while back rather than recently!

You can purchase our unban services with PayPal, credit/debit cards or cryptocurrency.

No, we don't work with or for any game company, nor do we have any connections within game companies. We're simply an independent unban and ticket-writing service.

Any successful unbans we achieve are purely the result of the appeal tickets we write for our customers. Apart from well-crafted and professional communication, there is no "special software" involved, nor any "friends in high places." 🙂

The length of each ticket varies depending on the specifics of the case and the particular response needed at each stage. There's no set standard, as some games have character or word limits, which we account for when writing.

We know when to send a detailed, thorough ticket and when a shorter, more focused one is more effective. This way, we ensure that the message stays clear and impactful based on the current circumstances of your case.

These are our official forums accounts:

• Epicnpc - DwightKS
• Elitepvpers - Dw1ght
• MaxCheaters - Unbanster

However, we don't provide support on the forums, so for any questions you might have, please only get in touch with us via our contact form here.

More so, we will never ask for any payment via any forum or social media.

The only way to purchase our services is via our website only (which you're currently on).

No, we are not on Instagram, nor do we offer services or request payment through Instagram.

Please avoid interacting with anyone claiming to represent us on any social media platform, and do not send them any payment. The only way to purchase our services is directly through our website (which you’re currently on).