FAQ

General FAQs – They apply for every game

Since every single case is different, regardless of the game, ban reason, and such, we cannot provide an exact unbanning chance. We have seen cases with almost no chance of recovery that got unbanned with only one letter, and yet, cases which looked extremely promising that barely, if at all, got unbanned.
We can’t disclose that information.
No, we can’t provide a 100% unbanning chance, because it’s unrealistic.
We can’t and won’t disclose ANY information regarding our customers, no matter what. We won’t provide private information and/or screenshots related to our customers or their unbanned accounts without their consent. Whatever they decide to post themselves as testimonials on forums, Facebook, and on our homepage (via mail) is their choice.

Also, most customers that get unbanned don’t want to post a public testimonial because they are afraid they can somehow be spotted by the game support or reported by other players, and get banned again.

Unfortunately, we cannot provide refunds, mainly because since we do not ask for credentials, there is no way for us to ever see if you have or haven’t been unbanned per see. We’ve experienced cases with players getting unbanned and still asking for a refund claiming that their account was still banned.

Apart from that, regardless of the outcome of your case, we will still have done our very best in terms of effort, work and time to get it back, basically doing our job of providing you with professional tickets.

You will receive it pretty fast (we can’t say exactly the number of minutes or hours), but sometimes it can take up to 24h, especially if there’s a ban wave going on and we have a lot of customers.
We don’t know, we have no control over that.
We’ll just have to wait. Sometimes they have a slow response rate, especially if there’s a ban wave going on. Sometimes they might not want to reply at all; we can’t force them and can’t do anything about it.

If more than a week has passed without a reply from the game support, then we’ll send them another ticket. If they still don’t respond, then it becomes obvious that they won’t respond at all, but we can continue to write them until you finish the tickets, or until you say that we can stop.

We only write and talk in English. If you want, you can translate the tickets yourself in another language, but they can become less effective that way.
Apart from the (Pokemon Go, Overwatch, Diablo and World of Warcraft), we have worked with pretty much every MMO / RTS / FPS / MOBA out there, more or less known, and even browser based games. Generally, we can assist you with any game as long as they have a Support system in place, but note that we are not fully specialized in every game, except the ones mentioned above.
We can help with almost every ban reason, except for ANY type of ban which has occurred as a result of:

  • Chargebacks;
  • Fraud;
  • Fake ID;
  • Scamming of real-life currency and/or goods.

As well as the aforementioned, we reserve the right to refuse to service ANY client and/or account should we deem the ban reason inappropriate (illegal materials, serious life threats, etc.).

No, we don’t need it and we’ll never ask for it. There’s no need for us to know your account name, email, and certainly not your password, because you will send the ticket that you receive from us from your account, so the game support knows from which account you are sending the ticket and which account you want unbanned.
Yes, if we unban you, but then you break the rules of the game again, you can get banned again.
We have experience with every type of ban and banning reason when it comes to World of Warcraft, Overwatch, Diablo 3, and Pokemon Go.

However, we never offered and will not offer our services for: chargebacks, fraud, fake ID, scamming of real-life currency and/or goods, etc.

We can’t disclose that information.
Yes, even you got banned a long time ago, you still have unbanning chances.
No, this service isn’t free, and we also don’t provide tickets for free, even if it’s just one.

To view our prices, please visit the Order page.

You can use your credit card once you land on the PayPal website; just click on “Don’t have a PayPal account?”.

At the moment, unfortunately, if you don’t have a credit card at all, you will not be able to purchase our services.

No, we don’t work with / for any game company, and we don’t have any acquaintances in any game company neither.
Only if we have one in place for everybody, and we’ll make sure it’s noticed by all users.

We won’t create a discount for someone in particular, based on lack of funds or something like that, sorry!

It depends from case to case, from reply to reply – can’t tell exactly.
Time zone is kind of irrelevant in our case, because we don’t have a fixed schedule. We don’t work 24/7, but we can work during day time and night time as well; it depends…

If you want to see if we’re sleeping or away for several hours, please check our Facebook page, at the Messages section. It will show if we’re Away or not.

Pokemon Go specific FAQs

At the moment, all the cases are still in progress, especially because Niantic is overwhelmed with tickets due to the current ban wave, so they’re response rate is very slow. Therefore, we haven’t got any confirmed results yet, good or bad.

Some customers haven’t replied or asked for more tickets, though, which usually means that they got unbanned and don’t need any more tickets.

In almost all cases, yes, it means you are permanent banned.
Yes, some do receive an email which lets them now that their account has been terminated, but some don’t, they just receive a server error.
Niantic is overwhelmed with tickets because of the current and ongoing ban wave, so they’re response rate is very slow. Sometimes it can take a week, or sometimes they might not respond at all.
We’ll just have to wait. Sometimes they have a slow response rate, especially if there’s a ban wave going on. Sometimes they might not want to reply at all; we can’t force them and can’t do anything about it.

If more than a week has passed without a reply from the game support, then we’ll send them another ticket. If they still don’t respond, then it becomes obvious that they won’t respond at all, but we can continue to write them until you finish the tickets, or until you say that we can stop.

It’s entirely up to them, we have no control over their response rate. In the ban waves period, their response rate is very slow, it can take several days.