FAQ

An unban service is merely a service meant to defend you against the game / account punishment you’ve received (temporary suspension, permanent ban, rewards removal, HWID ban, disqualification, mute, etc.).

In short, what we actually do, is help you defend yourself against the game’s Support and their alleged accusations against you, by writing professional and well-worded tickets related to your in-game actions, properly formatting the text, helping you understand various circumstances which could’ve contributed towards your ban, and many other similar perks.

By purchasing our unban services, you’re basically paying us for the above mentioned services, and not for the outcome per se, although it’s understandable that we aim and do our very best to get your game account unbanned / unmuted / unlocked and such.

Having that said, it is impossible for us to guarantee a 100% success chance, just like it would be impossible, for example, for a doctor to be 100% sure of a specific treatment, or for a lawyer to be 100% sure of a case’s overturn.

Yup! As long as you haven’t insulted, threatened or otherwise harassed the game’s Customer Support, you can definitely still use our services and benefit from a solid chance at getting your account unbanned!

However, make sure to mention the fact that you’ve already appealed the ban in our order form upon placing the order, and provide us with a summary of your appeal(s), so we know what defense path to follow.

Yup! We accept Bitcoin and other cryptocurrency as payment – make sure to get in touch with us if you’d like to pay using crypto.

You can only contact us through our contact form here. Apart from that, our only social media accounts are at the very bottom of the website, on the footer, but we will never contact you anywhere else than via the email address with which you contacted us or placed the order with, on our website here.

We are not using Skype or Discord and we do NOT have any Discord servers, so if anyone is pretending to be us on Skype / Discord / forums / social media or anywhere else, and asking you for any type of payment, please confirm that with us here, via our contact form.

The length of the process entirely depends on how fast the game’s support will read and review your appeal and case.

While in certain cases (given they might escalate your appeal to a different department) can take longer, usually a week or so is enough to conclude the case one way or another (based on the number of tickets you purchase as well).

The tickets are the customized defense letters that we write for you, based on your case, in order to get your account unbanned.

Basically, 1 ticket means 1 letter / message or reply (based on the game support’s answer) that we will write for you.

We have a vast experience in pretty much every game and with every game’s Support, however, you can find a list of the games we can help with on our homepage, under “Games and bans that we handle”.

Although this is just a list of the most popular games when it comes to customers, we can offer our game account unban services for any other game, as long as they have a Support system in place.

We have years of experience with virtually every single possible game ban reason, as well as with almost any gaming company and their Support.

The ban reasons we have experience with and have been successful at overturning include, but aren’t limited to allegations of:

– third party usage (bots, cheats, scripts);
– usage of exploits or bugs;
– toxicity / negativity (except for real life threats and racial slurs);
– buying / selling in-game currency or items;
– buying / selling PvP / PvE boosts, carries or power leveling;
– buying / selling accounts or account services;
– account sharing;
– VPN usage / IP discrepancies.

While we can help you with pretty much any game account ban, we do however NOT provide our services for accounts accused of being involved in the following activities:

– racism or real life threats;
– charge backs / refunds / fraud;
– usage of fake IDs;
– scamming of real-life currency and / or goods, as well as scamming of any kind;
– any actual illegal activity.

Since every single case is different, regardless of the game, ban reason, and such, we cannot provide an exact unbanning chance.

For example, we have seen cases with almost no chance of recovery that got unbanned with only one letter, although of course and unfortunately, not all of them.

We cannot disclose our success rate, as we don’t keep track of that percentage in that specific manner.

While we have a lot of successful unbans, we wouldn’t want to give any potential customers false hope based on a percentage that cannot be applied accurately to every single case.

In all honesty, there’s no realistic or accurate way of estimating the success chances, let alone guaranteeing an unban.

Since every gaming account ban is different from one another, regardless of the ban reason, timing, ban wave and such, it would be the same as it would be for a doctor to say that a rare case will be 100% cured with a specific treatment, or for a laywer to claim they’ll be 100% able to overturn a conviction.

Having that said, anyone who tells you a “success chance percentage” for your ban, is flat out lying.

Actually you can, and congratulations for finding it! 😀

For reading our FAQ page, please feel free to use the “readfaq” coupon for a 3% discount on any unban service package we’re offering!

Sure thing, please feel free to review our testimonials here – https://unbanster.com/testimonials/, as well as the ones on the forums we’re on, and our Facebook page!

This is just a sample of testimonials from a few customers, as not all our feedback is uploaded on that page.

Our testimonials and feedback are optional, so it’s understandable that not every unbanned customer left one. Having that said, regardless of the game they were unbanned in, we can’t disclose any of their information (such as screenshots or chats) without their consent. Whatever they decide to post themselves as testimonials on forums, Facebook, and on our homepage (via mail) is their choice, and we’ll respect that and their privacy.

Furthermore, a lot of the customers that get unbanned don’t want to post a public testimonial because they are afraid they can somehow be spotted by the game support and have the account in questions traced back to them, or reported by other players, and get banned again.

Unless we are completely unable to provide you with our services (as in, unable to write or send you ANY tickets at all), we do not provide refunds.

Regardless of your case’s outcome, we will still have done our very best in terms of effort, work and time in order to help you, thus providing you with our customized writing services, which is ultimately what you are purchasing.

You will receive it pretty fast (we can’t say exactly the number of minutes or hours), but sometimes (although very rarely) it can take up to 24h, especially if there’s a ban wave going on and we have a lot of customers.

Also, the time it takes to receive a ticket depends on the package you purchase, as VIP customers get top priority over Hotshot and Fiver packages customers.

The time it takes them to review your game unban appeal and get back to you varies between a few minutes to a few days or so. More often than not, waiting more for a reply is a good thing, as your case is probably being escalated to a different department, as part of uncovering certain circumstances that could actually get your account unbanned!

The time it takes for you to get a reply from the game’s Support can vary from a few minutes/hours, to a few days or even weeks (rarely). Sometimes, the reason behind their answer delay is attributed to the fact that they’ve read your ticket, and either escalated / forwarded it to a different Support department, or are just reviewing whatever alleged evidence they believe they have against you.

While we write and send the unban tickets to you as fast as we possibly can, we cannot control how or when that game’s Support replies.

If this happens, and if more than about 5 days pass without you receiving a reply, do let us know, and we’ll send you the next ticket, as well as guide you through a different contact approach (if applicable for that particular game / website).

We can only write the tickets in English. If you wish though, you can translate them yourself in another language, however, you should try to keep the same pattern, format and tone, so to speak. This is encouraged if you’ve already contacted Support in your own language prior to purchasing our game account unban services.

Sure thing, however, based on what exactly you’ve told them, your chances of getting your game account unbanned might have decreased a bit, along with potentially limiting the defense paths we might want to take.

If this is the case, please make sure to let us know what you’ve told them upon placing an order with us (in the order info field), or just send it as a contact mail, so we can work on that very same defense path.

No, we don’t need it and we’ll never ask for it. There’s no need for us to know your account name, email, and certainly not your password, because you will send the ticket that you receive from us from your account, so the game support knows from which account you are sending the ticket and which account you want unbanned.

Yes, only our VIP game unban service package can cover up to 2 accounts.

Only our VIP package covers up to 2 accounts at a time. If you have more than 2 game accounts that require our unban services, please contact us for a bulk deal!

Yes, although not for the same (past) action, unless you break the game’s rules again. For example, if you were banned under the presumption of cheating, and we help you get unbanned, but then you are suspected of cheating again, you might get banned again.

With that in mind, it’s best to reflect on whichever action caused you to get banned in the first place, and not engage in that same behavior again if you get unbanned.

Every single game unban ticket we write is 100% customized and designed for one particular customer, and their specific case and ban.

Not only would it be unfair for that customer to show any of their personal tickets, but it would also not make any sense for you, as that particular ticket was written based on their in-game events and situation.

If you were banned a longer time ago, you definitely still have chances, and more often than not, even more chances than if you would’ve been banned recently!

You can purchase our game unban services with PayPal or with credit card through the PayPal website.

No, we don’t work with / for any game company, and we don’t have any acquaintances in any game company either.

We are merely an unban / ticket writing service, and any game account unban we achieve is solely through the unban tickets we write for customers. There is no “special software” involved, nor any “friends in high places”, if that makes any sense. 🙂

The ticket length depends from case to case and from reply to reply. There isn’t a default standard per se, and besides, some games have their very own character / word limit for the ticket, which we are aware of.

We also know exactly when to send a more thorough and longer ticket, and when’s the moment to send a shorter one, as to not let them get distracted from what’s important right then and there, based on the circumstances.

These are our official forums accounts:

• Epicnpc – DwightKS
• Elitepvpers – Dw1ght
• D3scene – Dw1ght
• MaxCheaters – Unbanster

However, we don’t provide support on the forums, so for any questions you might have, please only get in touch with us via our contact form here.

More so, we will never ask for any payment via any forum or social media.

The only way to purchase our services is via our website only (which you’re currently on).

No. We are not on Instagram, nor do we offer our services or ask for any payment via Instagram.

Please steer clear of anyone pretending to be us on any social media and do not send them any payment.

The only way to purchase our services is via our website (which you’re currently on).