General FAQs – They apply for every game
In short, what we actually do, is help you defend yourself against the game’s Support and their alleged accusations against you, by writing professional and well-worded tickets related to your in-game actions, properly formatting the text, helping you understand various circumstances which could’ve contributed towards your ban, and many other similar perks.
By purchasing our unban services, you’re basically paying us for the above mentioned services, and not for the outcome per se, although it’s understandable that we aim and do our very best to get your game account unbanned / unmuted / unlocked and such.
Having that said, it is impossible for us to guarantee a 100% success chance, just like it would be impossible, for example, for a doctor to be 100% sure of a specific treatment, or for a lawyer to be 100% sure of a case’s overturn.
While in certain cases (given they might escalate your appeal to a different department) can take longer, usually a week or so is enough to conclude the case one way or another (based on the number of tickets you purchase as well).
Basically, 1 ticket means 1 letter / message or reply (based on the game support’s answer) that we will write for you.
Although this is just a list of the most popular games when it comes to customers, we can offer our game account unban services for any other game, as long as they have a Support system in place.
The ban reasons we have experience with and have been successful at overturning include, but aren’t limited to allegations of:
– third party usage (bots, cheats, scripts);
– usage of exploits or bugs;
– toxicity / negativity;
– buying / selling in-game currency or items;
– buying / selling PvP / PvE boosts, carries or power leveling;
– buying / selling accounts or account services;
– account sharing;
– VPN usage / IP discrepancies.
While we can help you with pretty much any game account ban, we do however NOT provide our services for accounts accused of being involved in the following activities:
– charge backs / refunds / fraud;
– usage of fake IDs;
– scamming of real-life currency and / or goods, as well as scamming of any kind;
– any actual illegal activity.
For example, we have seen cases with almost no chance of recovery that got unbanned with only one letter, although of course and unfortunately, not all of them.
While we have a lot of successful unbans, we wouldn’t want to give any potential customers false hope based on a percentage that cannot be applied accurately to every single case.
Since every gaming account ban is different from one another, regardless of the ban reason, timing, ban wave and such, it would be the same as it would be for a doctor to say that a rare case will be 100% cured with a specific treatment, or for a laywer to claim they’ll be 100% able to overturn a conviction.
Having that said, anyone who tells you a “success chance percentage” for your ban, is flat out lying.
For reading our FAQ page, please feel free to use the “readfaq” coupon for a 3% discount on any unban service package we’re offering!
This is just a sample of testimonials from a few customers, as not all our feedback is uploaded on that page.
Our testimonials and feedback are optional, so it’s understandable that not every unbanned customer left one. Having that said, regardless of the game they were unbanned in, we can’t disclose any of their information (such as screenshots or chats) without their consent. Whatever they decide to post themselves as testimonials on forums, Facebook, and on our homepage (via mail) is their choice, and we’ll respect that and their privacy.
Furthermore, a lot of the customers that get unbanned don’t want to post a public testimonial because they are afraid they can somehow be spotted by the game support and have the account in questions traced back to them, or reported by other players, and get banned again.
Apart from that, regardless of your case’s outcome, we will still have done our very best in terms of effort, work and time to get it unbanned, thus providing you with our services, which is ultimately what you are purchasing.
Also, the time it takes to receive a ticket depends on the package you purchase, as VIP customers get top priority over Hotshot and Fiver packages customers.
While we write and send the unban tickets to you as fast as we possibly can, we cannot control how or when that game’s Support replies.
If this happens, and if more than about 5 days pass without you receiving a reply, do let us know, and we’ll send you the next ticket, as well as guide you through a different contact approach (if applicable for that particular game / website).
Fiver package has an Expiration Date of 5 months, and Hotshot of 12 months. This means that you need to use your tickets before the packages expire. The countdown begins after sending the first ticket.
The VIP package has NO expiration date and can be used at any point, regardless of how much time has passed.
The Expiration Date ONLY counts if you stop contacting us about your next ticket, and NOT if Customer Support takes too long to respond to you!
If Customer Support doesn’t answer your tickets within the time of the Expiration Date, we will extend your Expiration Date until they answer and we settle the case, as it’s not your fault if they don’t reply in a timely fashion.
If this is the case, please make sure to let us know what you’ve told them upon placing an order with us (in the order info field), or just send it as a contact mail, so we can work on that very same defense path.
With that in mind, it’s best to reflect on whichever action caused you to get banned in the first place, and not engage in that same behavior again if you get unbanned.
Not only would it be unfair for that customer to show any of their personal tickets, but it would also not make any sense for you, as that particular ticket was written based on their in-game events and situation.
We are merely an unban / ticket writing service, and any game account unban we achieve is solely through the unban tickets we write for customers. There is no “special software” involved, nor any “friends in high places”, if that makes any sense. 🙂
We also know exactly when to send a more thorough and longer ticket, and when’s the moment to send a shorter one, as to not let them get distracted from what’s important right then and there, based on the circumstances.