Quick answer: You can unban an Apex Legends account if you follow EA’s appeal process and attach compelling proof – such as match logs, thorough defense, Easy Anti-Cheat reports, or purchase receipts (depending on your ban reason).
Below you’ll find the exact steps and success data we’ve gathered from thousands of tickets.
Key takeaways
- Cheating false positives and hacked accounts see the highest reversal rate;
- Toxicity bans can be lifted if chat context shows no slurs or threats;
- A VPN will not help you get unbanned from Apex;
- Boosting ban reversals depend on IP logs and rank-progression evidence;
- Attach your proof in one ticket as multiple open tickets will reset your queue position.
- Average EA response time in 2024-25: 2-3 business days.
Why EA Bans Apex Accounts
Our 2024 ticket sample shows four dominant allegations. Note that numbers below reflect our ticket-volume dataset, not EA’s global stats (you can see Apex’s rules here).
| Reason | Share of cases (2024) |
| Cheating | 46.72% |
| Toxicity | 25.18% |
| Boosting / account sharing | 8.11% |
| Compromised / hacked account | 16.84% |
| Real money trading | 3.15% |
Example false-positive: the player typed “revive me wtf” after dying and was falsely reported and flagged for harassment. Because no slurs or threats were used, EA overturned the toxicity ban once the full chat log was provided. Hate-speech bans that include slurs, however, are almost never lifted.
Decision Matrix – Can You Unban an Apex Legends Account?
Compare your specific ban reason with the outcomes we’ve recorded and see the kinds of proof EA Help agents expect in order to overturn it.
| Reason | Success Chance | Evidence EA Wants |
| Cheating | Challenging but possible | EAC log, clean system-scan screenshot, full match replay / VOD showing no abnormal aim/abilities. |
| Toxicity | Medium | Full chat log, context, reformation, prior honor tier badges. |
| Hacked account | High | IP login history, 2FA enabled screenshot, proof you changed your password. |
| Boosting | Case by case | IP/location explanations, rank progression graph, travel proof. |
| RMT | Low | Proof (invoices, receipts) of legitimate Apex coin purchases. |
Evidence Checklist Before You Appeal
- EAC log file – found at
C:\Program Files (x86)\EasyAntiCheat\; - System-scan PDF – Antivirus scan report listing active processes;
- Recent match replay, VOD / POV clip – proves no aimbot or recoil scripts;
- Login-location map – explanation of any IP discrepancies;
- Payment or gift receipts – for any RMT-related bans;
- 2FA enabled screenshot – for hacked Apex accounts.
How to Submit an Apex Legends Ban Appeal (3 Steps)
The only way of getting unbanned from Apex Legends (account and HWID), is by submitting a ban appeal.
Process updated on June 20, 2025 (Season 25: Prodigy)
- Go to the EA Help page here;
Log into your account and select “I want to dispute a ban or suspension” from the help topics below, then click on the red “Message us” button.
- Choose the platform you play Apex on;
If you play on a computer, pick PC or Steam. Click “Next”, write your full name then click on “Next” once more.
- Write your ban appeal subject and description.
State your Apex ban type, attach the evidence you collected, and explain what you’ve done to prevent a repeat offense (such enabled 2FA). Keep it factual and under 1000 characters. Long or emotional essays often get denied.
Once you finish, simply press the “Send” button underneath your Apex ban appeal and your ticket will be sent to EA Support.
You’ll receive their answer via email, the one you’ve put in the above form. Make sure to keep an eye on it, as well as on the Spam folder!
Helpful Tips Before You Click “Send”
- Keep tone neutral – no insults, threats, or ALL CAPS.
- One ticket at a time – multiple opened appeals delay your case and are frowned upon.
- Mention patch and relevant context – note if ban occurred right after an Apex Season update, as EA tracks patch-related false positives.
- Stay calm if denied – you can reply further with extra evidence, but angry rants will be rejected.
- Zip large logs – Scans or EAC files can exceed 10 MB. Compress them (such as .zip) before upload.
Apex Unban FAQ
That depends on the nature of your ban. If it was just your account that was banned, you can create a new account.
If you were HWID banned, any account you create on that particular computer will also get banned, preventing you from playing Apex altogether. This can only be solved by successfully appealing both bans.
No, EA will not delete your account regardless if it’s banned or inactive. The only way to have your account deleted (if you really want to), is to submit an account deletion request to EA (such as GDPR).
There’s really no safe way to bypass an Apex ban, especially not a HWID one. The best way to do so is by appealing it to get it removed. This way you’ll also get to keep your skins and progress intact.
Using a spoofer or trying to change computer parts can cause your new ones to get banned as well.
No, EA does not ban for VPN usage, unless you’re specifically using it to make purchases from other countries. But, keep in mind that if you’re trying to bypass a HWID ban with it, it will not work.
Our average response time is 2-3 business days. Hacked-account tickets get priority and may be fixed within 24 hours; cheating appeals can run for weeks or more, depending on the case.
Our research team can draft a tailored appeal based on your case and account history!
Get Expert Help!
Comments 1
I have been banned and as far as I am concerned I have never had a reason to be banned or done anything against apex rules.