Quick answer: Yes, many Mobile Legends bans can be overturned if you supply convincing evidence that you played fairly. Bans for cheat plugins and maphacks are tougher, but false positives and mistaken toxicity reports often get reversed when you provide logs and screenshots.
Key takeaways
- Cheat-related flags triggered 67 % of all Mobile Legends bans we logged in 2024.
- Moonton support replies within 48-72 hours on average, longer after major patches.
- You usually have one shot at an appeal, so gather evidence first.
- Providing device model, UID, and battle IDs boosts success rates.
- VPN and IP-switching sessions raise suspicion even without cheats.
- Ban notices might auto-delete after 30 days – screenshot them right away.
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Get Unbanned!Why Mobile Legends Accounts Get Banned
The numbers below come from our ticket-volume dataset. Here are the official MLBB ToS.
| Ban Reason | Proportion (2024) |
| Cheat plugins, bots, maphacks | 67 % |
| Toxicity | 14 % |
| Account sharing / boosting | 8 % |
| Real-money trading (diamonds, skins) | 6 % |
| Exploit or glitch abuse | 5 % |
Moonton’s security checks combine server-side telemetry with Battle-AI pattern matching; sudden map-reveal packets, unusual APK hashes, or multiple IP jumps in one hour can instantly trigger a suspension.
As for cheating, that’s usually Lua scripts, maphacks, joystick overlays, or modified APKs that inject memory calls. Using an emulator or VPN will not auto-ban you, but it adds a “suspicious-environment” flag that extends manual review time.
Compromised accounts: If someone logs in from a new region or makes odd purchases, Moonton may lock the profile until you verify ownership.
Can You Unban a Mobile Legends Account?
No matter why you were flagged or how much proof you attach, reviewers still want a concise, well-structured narrative that shows what triggered the ban, why it was a mistake, and how each piece of evidence backs that up.
| Offense | Evidence for Moonton |
| False plugin detection | Device model, clean match replay, unedited video of manual play |
| Compromised account | Login-alert e-mails, IP timestamps, purchase receipt |
| Account sharing / boosting | Chat logs, boost offer screenshots, proof of sole access |
| Toxic or hateful chat | Full chat context, prior credit score, apology |
| RMT / currency selling | Legit payment history, bank statement, receipts for official purchases |
Evidence Checklist
- In-game ID (Profile → Copy ID).
- Server number (same screen).
- Device model and OS version (e.g., iPhone 15, iOS 18.2).
- APK/package hash from Google Play or App Store.
- Login-alert e-mails (for compromised locks).
- Latest purchase receipt for diamond top-ups (Google Play / App Store).
- Match replay ID from the game you were in when flagged.
- Video clip or screen recording showing manual play.
- Exact ban date and time in UTC.
- IP change timeline if you traveled or used mobile data.
How to Get Unbanned from Mobile Legends
Unlike most other games, the Mobile Legends unban appeal process is a lot easier to fill and submit, as it’s basically just an email address. Thus, here’s how to do so:
- Compose a message from the same e-mail linked to your Moonton account.
- Send to [email protected] (cc: [email protected]).
- Set the subject to “Mobile Legends Ban Appeal”.
- Include your UID, server, and device details.
- Write your ban appeal – include the nature of your ban, why you think it happened and why you think it’s unfair. Or, save time and stress and have us craft the perfect appeal for you!
- Paste your evidence checklist items in clear bullet points.
- Attach screenshots, logs, or receipts, then send.
That’s all there is to it! Hopefully our guide was helpful regarding your banned Mobile Legends account!
Helpful Tips
- Keep the appeal under 500 words – support reads hundreds a day.
- Use UTC+8 timestamps if possible to match Moonton logs.
- Zip log files to stay below the 20 MB limit.
- Avoid emotional language; stick to verifiable facts.
- Mention if you uninstalled any third-party tools after the ban.
- List any VPN IPs you used to pre-empt “location mismatch” flags.
- Follow up only after 72 hours to avoid queue resets.
MLBB Ban FAQ
Yes. Mobile Legends treats any memory-editing tool as a cheat, even cosmetic ones. The anti-cheat hashes the APK and your runtime libraries; any mismatch auto-flags the account.
Emulators are not forbidden, but they raise a “non-standard environment” flag. Combine that with a macro and you’re marked as botting. If you were using one, mention your emulator version and attach a manual-play video.
Gather purchase receipts, login-alert e-mails, and screenshots of missing items. Request a rollback to the last safe snapshot. Moonton generally restores purchases if you report within 30 days.
Temporary bans range from 1 day to 30 days. Permanent bans do not expire, but players have overturned them months later after submitting appeals or when anti-cheat signatures were updated.
Yes, but avoid logging in with the same device ID or the new account may inherit the suspension.
We’re here to give you the best help in order to recover your account!
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Comments 17
I don’t cheat on ml I’m just playing well
I Will promise that i will not used any injector skin again
I just delete the mod cuz it’s not working and I install the original one and I open it so I got banned (correct my grammar)
I Will promise that i will not used any injector skin again
My account was banned
My account got banned due to cheats, i’ll admit it that i used some cheats but the cheats that i used are some kind of visual skin or script mod skin,i know to myself that i did the biggest mistake in mylife and that is when i used some cheat.I hope that you can all accept my message apology,because it is the only account that i have, even though i tried to delete it, it still the same account that was banned.I think that my phone cannot accept more accounts in ML because of that.
i got banned by moonton and i realize and i learn from my mistake
I don’t cheat on ml I’m just playing well.
I have a simultaneous matching but i did not do it so i get banned
I just use script skin, I don’t have maphack
I did’t hack but they ban me i don’t know why
Third-party application has been deleted.Please close the application and login the game again! #pls do not use hacking apps while playing mobile legend:bang bang! Your account may be banned permanently
I got banned because of inappropriate chatings
I’m not trashtalking in game I just tell my team to defense tower but they’re stubborn and solo jungle while they play as exp and midlane. I can’t do anything with those players. Honestly I’m not trashtalk in game.
I just use the account that my friend gave to me I didn’t know it was banned
I just use the account that my friend gave to me I didn’t know it was banned
Thank you