Quick answer: Yes, Square Enix will remove a Final Fantasy XIV ban if your appeal clearly pinpoints the rule that was violated and attaches chat transcripts, order numbers or login records that prove the action was flagged in error. Below you will find the main ban reasons, a success matrix, an evidence checklist and a step-by-step ban appeal walkthrough.
Key takeaways
- Real-money trading remains the biggest ban trigger, with 41% of 2024 cases.
- Third-party tools and parsing overlays rank second, many flags come from process scans not player reports.
- “Suspicious activity” suspensions often relate to IP location jumps or card payment holds, attach proof of ownership.
- GMs review most tickets within two business days, full investigations take up to one week.
- Appeals must be concise but thorough. Try to place the strongest evidence first.
- Character name and service account ID are essential, leaving either blank delays the review.
What Gets a FFXIV Account Banned?
The numbers below come from our ticket-volume dataset. You can also read the FFXIV User Agreement.
| Ban Reason | Share of Cases (2024) |
| Real-money trading, GIL selling or buying | 41 % |
| Third-party tools or modifications | 23 % |
| Automation or bot scripts | 12 % |
| Toxic chat | 9 % |
| Suspicious activity, compromised account | 8 % |
| Exploit abuse or duplication | 5 % |
| Naming and other policy violations | 2 % |
Square Enix monitors trade logs, process lists and login locations. Using a VPN or sharing the launcher directory across devices can create an IP mismatch that triggers a “suspicious activity” flag.
Can You Unban a FFXIV Account
Reviewers look for a solid ban appeal that states what happened, why the flag is incorrect, and how each piece of evidence supports your case.
| Offense | Odds | Evidence to Provide |
| GIL buying or selling | Case-by-case | Mog Station order history, proof of legitimate trading pattern |
| False RMT flag (guild donations, event giveaways) | High | Trade logs, screenshots of in-game event, video of manual transfers |
| Third-party parsing tool | Medium | Process list without the tool, statement of removal, fresh DxDiag |
| False bot or macro detection | High | Input device settings, short clip showing manual play, recent system scan |
| Toxic chat first offence | Medium (none if hate speech) | Full chat context, brief apology, mitigating circumstances |
| Suspicious activity or compromised account | High | Login IP history, recovery emails, two-factor enabled confirmation |
Evidence Checklist
- Character name, World and Data Center
- Service Account ID from Mog Station
- Complete trade log screenshots for the day of the ban
- Chat transcript or in-game mail if toxicity was alleged
- Payment receipt or order number for negative balance cases
- Login history page showing unusual IP addresses
- DxDiag or System Information generated after tool removal
- Video clip or stream highlight demonstrating manual gameplay
How to Get Unbanned from FFXIV
- Go on your region’s FFXIV Support Center (EU or NA);
- Under “Contact Category”, select Accounts/ID, and under “Contact Sub-category”, select Login issues;
- Under “Contact Details”, simply write something short, such as “ban appeal”, then click on Next;
- Disregard the “Support Information” and click on Next;
- On the “Contact Method” page, click on Proceed to Email Support;
- Finally, we’re on the contact form, where you should complete all fields as accurately and correctly as possible, with your personal information and account details;
- Write your FFXIV ban appeal in the Detailed Condition box, explain why and when the ban took place, why it was unfair, provide relevant evidence, context and timeline. Or, save time and stress and have us craft the perfect appeal for you!
Once you’ve completed the form for your FFXIV unban appeal, press the “Next” button at the bottom of the page, and your ticket will be sent to the Square Enix Customer Support!
Note: We recommend writing a ticket as opposed to live chatting / calling, as it allows the GMs more time to properly review the logs and actions.
Helpful Appeal Tips
- Copy your appeal to a text file (notepad) first, the form can time out sometimes.
- Combine screenshots into one ZIP to avoid file size errors.
- Include exact datestamp of the ban, GMs search logs by that value.
- If you previously used a parsing overlay, uninstall it completely and mention that it is gone.
- Remain factual, emotive language without evidence rarely helps.
FFXIV Ban FAQ
And lastly, here’s a short Q&A regarding FFXIV bans:
Unless the email notifying you of the punishment mentions a temporary suspension, your ban is permanent. The only way of having it removed is by submitting a ban appeal.
This ban reason covers login location mismatches, rapid IP changes, unusual payment failures or evidence of an account compromise. Provide ownership proof and recent IP logs to resolve it.
Yes. Using mods in FFXIV is against their Terms of Service and thus, is a bannable offense. However, some mods, such as the colorblind one, are extremely helpful to players who need them. Nonetheless, it’s quite rare for Square Enix to issue mods-related bans unless they’re gamebreaking or affecting other players.
Yes. RMT and purchasing in-game items or currency from unofficial / third party sources are also against the rules. However, unlike using mods, Square Enix does take this offense a lot more seriously.
No. The penalty is tied to the service account. Creating a new account on the same machine is possible but repeat violations lead to swift bans.
We’re here to give you the best help in order to recover your account!
Get Unbanned!