Quick answer: You can unban a Marvel Rivals account if your appeal clearly explains the ban reason, attaches match logs or screenshots, and follows NetEase’s e-mail format. Below you’ll find the key reasons, success matrix, evidence checklist, and a 3-step ban appeal walkthrough.
Key takeaways
- Cheat false-positives and hacked accounts see the highest reversal rate.
- Toxicity bans are lifted only if chat logs show no hate-speech slurs.
- Account-sharing “boost” bans rely on IP and login mismatches – explain travel or LAN play.
- VPNs won’t bypass any bans, but you should disclose any VPN use in the ticket.
- Average support reply time in 2025: 3-4 business days.
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Get Unbanned!Why Am I Banned from Marvel Rivals?
The percentages come from our ticket-volume dataset for 2024. For the official rules, see NetEase’s Terms of Service.
| Reason | Share of cases (2024) |
| Cheating / third-party tools | 58% |
| Toxicity (voice or chat) | 18% |
| Boosting, account sharing or buying | 12% |
| Compromised accounts | 8% |
| Other (AFK, glitch, exploits) | 4% |
Cheating notes: NetEase flags automation tools, macros, ESP, aimbots, wall-hacks, radar HUDs, and spoofers. Queueing with a cheater can also trigger a ban. Its developers take cheating seriously, so expect them to issue public notices after large ban waves.
Toxicity notes: The game relies on voice and text filters, as well as player reports; what seems harmless to you might read as harassment to the system. Also, accounts penalized for hate speech and slurs have low to no chance of getting unbanned from Marvel Rivals.
Can You Unban a Marvel Rivals Account?
No matter which category your ban falls into, evidence alone won’t sway NetEase. You also need a clear, well-structured defense that spells out what triggered the flag, why it happened, and why it won’t happen again. The table below shows how solid a defense path + proof translates into real-world success across Marvel Rivals cases.
| Reason | Chance | Evidence NetEase Wants |
| Cheating false-positive | High | Clean malware scan, raw match replay, unedited POV clip. |
| Boosting / account share | Case-by-case | IP login map, travel proof, solo-queue rank history. |
| Compromised / hacked | High | IP map, account ownership information, 2FA enabled screenshot, password-reset confirmation. |
| Toxicity | Medium | Full chat log, context, prior account history. |
Evidence Checklist
- System-scan PDF – antivirus report listing active processes.
- Match ID & replay clip – unedited gameplay for the flagged match.
- Login-location map – explanation or screenshots of any IP discrepancies.
- 2FA enabled screenshot – if hacked/compromised.
- Travel proof (for boosting) – tickets or hotel invoice if IP jumps exist.
How to Submit a Marvel Rivals Ban Appeal
For the time being, the game doesn’t have a designated Customer Support system in place and lacks the ability of creating support tickets.
But, until they implement that, here’s how you can contact Marvel Rivals Customer Service to submit your appeal:
- compose an email to [email protected] – from your account’s registered email address;
- write a concise email subject, such as “Marvel Rivals ban appeal”;
- fill in your ban appeal in the email body. State your ban reason and explain the circumstances around it, attach evidence, explain any IP or travel issues. Or, save time and stress – let us draft a pro appeal for you →
Make sure to keep an eye on your Spam folder as well, as once they have an answer for you, it’ll be sent to your email address.
Helpful Tips
When submitting your ban appeal:
- Be polite and thorough; no threats or CAPS.
- Avoid multiple e-mails before support replies; each reset moves you back in queue.
- Don’t blame friends or relatives – account sharing is itself a violation.
- Attach all proof in one message; large files should be zipped.
That’s it! Hopefully our guide was helpful with regard to getting your account unbanned from Marvel Rivals!
Marvel Rivals Ban FAQ
Average reply is 3–4 business days. Compromised accounts can be recovered within a day, whereas cheat appeals may take longer.
Currently no; bans are tied to your NetEase account, not device ID. This however, can change in the future.
Creating a new account before clearing the ban risks a repeat suspension. Appealing is safer.
PvP-only suspensions are handled the same way as full account bans: you must e-mail NetEase Support with a concise appeal, attach any match IDs or evidence that prove no cheating or griefing occurred, and explain the context (lag spikes, disconnects, etc.). Until the ban team reviews your ticket, the PvP lock will remain in place.
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