Quick answer: Yes – Supercell will lift a Clash of Clans ban if your appeal shows exactly what triggered it, backs every claim with proof (device logs, purchase receipts, chat screenshots), and follows the support form’s format. Below you’ll find the main ban causes, a success-odds matrix, an evidence checklist, and a three-step walkthrough you can follow.
Key takeaways
- Cheat detections dominate: 38 % of 2024 bans in our log stemmed from modded clients or bots / scripts.
- Device locks exist: Severe cheat rings can block every village tied to that phone/tablet.
- False positives happen: 11 % of bans were reversed once players sent clean Android/iOS integrity reports.
- One ticket at a time: Multiple appeals within 48 h close all open requests.
- Typical reply time: 24-48 h on weekdays; add a day on weekends.
- Age-verification flag: Ignoring the new age verification prompt can temporarily lock the account.
- Bulletproof evidence > long stories: Clear attachments sway reviewers far more than lengthy narratives.
What Gets You Banned from Clash of Clans?
The numbers below come from our ticket-volume dataset. For the official rules, check Supercell’s Terms of Service.
| Reason | Share of 2024 bans |
| Cheats / bots / third-party tools | 38% |
| Account sharing / boosting | 20% |
| Toxicity | 16% |
| Exploit abuse (glitches, lag switch) | 14% |
| Real-money trading (gems/villages) | 12% |
Most offenses relate to client integrity (cheats, exploits) or account integrity (sharing, RMT). Emulator log-ins or rapid IP swaps add extra risk flags.
Can You Unban a Clash of Clans Account?
No matter the allegation, reviewers still expect a strong, structured story that explains what triggered the ban, why that flag is wrong, and how each attachment proves it.
| Offense | Odds | Evidence Needed |
| False cheat detection | High | Unedited /device.txt or iOS analytics + antivirus scan |
| Single toxic chat incident | High | Full chat log, apology, prior clean record. Hate speech has no chance. |
| One-time account sharing | Case-by-case | IP history, proof of sole ownership and self-play |
| Exploit / glitch abuse | Case-by-case | Proof showing bug report and no unfair gain (or ask for its removal) |
| RMT / gem selling | Low | Legit receipts from official store purchases |
Evidence Checklist
- Device info file (
/device.txtor Android “About-phone” screen). - Match replay link from the reported game.
- Chat screenshot with timestamp.
- Clean antivirus scan (dated).
- Purchase receipts (Google / Apple).
- IP log from router or ISP portal.
- Account-creation email with Player Tag.
- Bug-report ticket ID if you reported the exploit.
How to Get Unbanned from CoC
Here’s how to submit a CoC ban appeal:
- Go to the Supercell Support website;
- Scroll down and log into your account. If unable, click on Continue without logging in;
- Choose “Something else” as the Category;
- Fill the fields:
- Player Tag (copy from your profile, e.g.,
#ABC123) - Registered email;
- Describe your problem: solid defense, clear timeline + numbered evidence links – Or, save time and stress and have us craft the perfect appeal for you!
- Player Tag (copy from your profile, e.g.,
- Complete CAPTCHA then Submit.
- Average reply: 24-48 h; weekends may add a day.
Once everything is in place, you can click on the “Submit” button underneath the CoC unban appeal form, and your ban appeal will be sent to Supercell for review.
Make sure to keep an eye on the email address you’ve mentioned in the form, as that’s where they’ll get in touch with you once they have an answer!
Helpful Tips
- Disable screen overlays (FPS counters, Discord) until the case closes.
- Whitelist
@supercell.com; replies often land in spam. - Keep the appeal under 500 words.
- One ticket open at a time; spamming restarts the queue.
- Convert large videos to unlisted YouTube links.
- If denied, wait a few days before a second appeal.
CoC Ban FAQ
Permanent for cheats/RMT; 3–14 days for mild toxicity or first-time sharing.
No. Device identifiers are stored server-side; the appeal must succeed first.
Yes, rapid region hops can resemble account sharing. Include ISP IP logs in your appeal.
Purchases don’t influence Support decisions; solid evidence does.
Usually a short tag like “ACCOUNT LOCKED (Third-Party Software)”; quote it verbatim in your appeal.
We’re here to give you the best help in order to recover your account!
Get Unbanned!
Comments 6
I’ve been banned I don’t know why
I am banned for playing Clash of Clans because i tried to recover my account but failed in filing the requirements
Got banned for ZERO reason
I was too for the exact reason, I was too scared to try to reason because I dident want a perm ban
I was unlawfully banned by my friend who thought he was funny
My friend try to recover her lost account using my account thats why my account is banned now.