Quick answer: You can get a Genshin Impact account unbanned if your appeal clearly explains what triggered the suspension, attaches proof such as system logs or purchase receipts, and follows HoYoverse’s format. Below you’ll find the main ban reasons, a success-odds matrix, an evidence checklist, and a four-step appeal walkthrough.
Key takeaways
- Cheating dominates: “Memory-editing tools” and “speed multipliers” are some of the most common cheats in Genshin.
- Device bans rare: HoYoverse usually locks the account, not the hardware; a VPN or a clean new PC won’t help.
- Reply time: Support responses average 48-72 h; resend only every 7 days to avoid spam filtering.
- Age-check flag: Accounts that skip the new May 2025 age-verification prompt risk instant suspension.
Why Genshin Impact Accounts Get Banned
The numbers below come from our ticket-volume dataset. For the official rules, check the Genshin Terms of Service.
| Reason | Share of Cases (2024) |
| Cheating / third-party tools | 37 % |
| Account sharing / boosting | 24 % |
| Toxicity / harassment | 15 % |
| Exploits / glitch abuse | 14 % |
| Real-money trading (Primogems) | 10 % |
Most offenses fit two categories: client integrity (cheats, exploits) or account integrity (sharing, RMT). VPN log-ins or rapid device swaps often act as extra red flags.
Can You Unban a Genshin Impact Account?
No matter why you were flagged, or how much proof you attach, HoYoverse Support Agents will still need a concise, well-structured appeal that shows what triggered the ban, why it was a mistake, and how each piece of evidence backs that up.
| Offense | Odds of Success | Evidence HoYoverse Wants |
| False cheat detection | High | Full system scan, unedited launcher logs. |
| Single-match mild toxicity | High | Chat log, apology, prior good-conduct record. |
| Account compromise | High | Proof of regaining access to the email, 2FA enabled, all passwords changed. |
| Account sharing (one-off) | Medium-Low | IP log, statement of sole ownership. |
| Exploit / glitch abuse | Low | Video proving bug was reported, no gain / rewards kept. |
| RMT / currency selling | Low | Legit marketplace receipts. |
Evidence Checklist
- Launcher and client logs (
output_log.txt,error.log). - Clean antivirus scan (date-stamped).
- Payment receipts for Genesis Crystals/Battle Pass.
- Chat screenshots with timestamps (for toxicity).
- Video clip or stream VOD of the reported match.
- IP history from router or ISP dashboard.
- Original account-creation email or UID purchase email.
- Bug-report ticket ID, if you reported the exploit.
How to Get Unbanned from Genshin Impact
To submit a Genshin ban appeal, you must email their support department at [email protected] or [email protected]
- Send the appeal from the address linked to the banned UID.
- Subject line:
Genshin Impact Ban Appeal - [UID]. - Body template should contain:
- State your ban reason shown in client/email.
- Context around why you think it happened, bullet-proof timeline of events.
- Attached logs / screenshots (max 10 MB each).
- Mention that you will fully cooperate with any further checks.
- Or skip the hassle and let us write it for you!
- Hit send, then whitelist
@mihoyo.comand check spam folder as well.
Average reply time: 72 h.
Helpful Appeal Tips
- Keep the entire appeal under 500 words.
- One ticket at a time, multiple opened tickets will get closed.
- Convert large videos to unlisted YouTube links.
- Mention if you already passed the May 2025 age check.
- Disable any overlay (Discord, FPS counters) until the case is closed.
- Watch the spam folder – Gmail flags
mihoyo.comreplies.
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Get Unbanned!
Comments 2
The reason for ban is “Game Data Error”
i had my account for awhile.. like a long time, and a new email, and other devices have been on the acc when i was tryna change the email info and get that random email off?? then i got into Genshin and just had that one screen when youre logging in but no acc