Quick answer: Yes, Grinding Gear Games will overturn a Path of Exile (PoE) ban when your appeal pinpoints the exact rule you’re accused of breaking, supplies chat logs, trade-history exports, or client files that disprove it, and follows the studio’s e-mail appeal format. Below you’ll find core ban reasons, a success matrix, a PoE-specific evidence checklist, and a step-by-step walkthrough.
Key takeaways
- Real-money trading (RMT) leads PoE bans (38 %), followed by automation scripts and macros.
- Compromised-account bans reverse quickly with IP-login logs and Steam/Tencent recovery e-mails.
- GGG checks trade velocity and stash-tab transfers; sudden bulk moves flag suspicious activity.
- Manual reviews average 2-4 business days, mention your league and character name to speed things up.
- One-button-per-action is the macro rule; multi-action scripts are detected as automation.
- Attach short DxDiag +
Client.txtsnippets; over half of successful reversals include them. - Duplicate e-mails slow the queue; wait at least 96 h before another follow-up.
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Get Unbanned!Why Do Accounts Get Banned in Path of Exile 2
The numbers below come from our ticket-volume dataset. You can see the official PoE Terms here.
| Ban Reason | Share of Cases (2024) |
| RMT (buying/selling items/currency) | 38 % |
| Automation tools (bots, multi-action macros, HUDs) | 24 % |
| Exploiting bugs (dupes, out-of-bounds farming) | 13 % |
| Toxic chat | 9 % |
| Compromised account | 8 % |
| Boosting / account sharing | 5 % |
| Other | 3 % |
Automation detections rely on timing patterns and server log comparisons. Using VPNs or cloud PCs during high-frequency farming sessions can trigger the same detection as a bot.
Can You Unban a Path of Exile Account?
Regardless of the charge, reviewers favor ban appeals that lay out the timeline, explain why the detection is wrong, and link each piece of evidence to a specific log or trade.
| Offense | Chance | Ideal evidence for GGG |
| RMT purchase / sale | Case-by-case | Trade-history screenshots, stash-tab dump, proof of organic currency gains |
| False RMT flag (bulk crafting flips) | High | Crafting logs, video clips, stash value timeline, trade chat proof |
| Bot / macro detection | Challenging, but possible | Removal of scripts, fresh Client.txt, input-device logs showing manual play |
| Bug exploit (e.g., dupe) | Medium | Video of accidental trigger, report time-stamp, patch notes showing fix |
| Toxic chat | Medium (except for slurs) | Full chat context, apology, evidence of provocation if relevant |
| Compromised account | Very High | Steam/Tencent recovery e-mails, IP-login mismatches, antivirus scan |
| Boosting / account sharing | Medium | IP-location explanation, single-owner statement, two-factor enabled |
Evidence Checklist
Client.txtexcerpt surrounding the ban timestamp- Trade-history export (top-right gear → Export → CSV)
- Stash-tab value screenshots before and after flagged trades
- Steam/Tencent login alert e-mails (for account-theft cases)
- DxDiag run on the same day (shows no cheat overlays)
- Clip or VOD demonstrating manual gameplay pace
- Antivirus scan report dated post-tool removal
- Link to ToS clause you reference in your explanation
How to Get Unbanned from PoE 2
The only form of appealing a PoE 2 ban is via email. Here’s how to do that:
- Log into your email provider (Gmail, Yahoo, Hotmail, etc.);
Use the email address associated with your banned Path of Exile account. Make sure to use the correct email to make sure they can verify your account.
- Compose an email to [email protected];
This is the only current avenue to submit a PoE ban appeal. Note that for any other account related or transaction issues, you must contact them at [email protected].
- Input a clear and concise subject;
Use a concise subject line, such as “Path of Exile Ban Appeal”. This helps the support team identify your email quickly.
- Write your ban appeal in the email content;
Include your character name, league, approximate ban time, a timeline of activity leading up to ban, why it took place and why it was unfair. Or skip the hassle and let us handle it for you!
Once you’ve completed the the email for your PoE ban appeal, simply press “Send”, and it will be sent to their Customer Support!
Helpful Appeal Tips
- Grab the last 200 lines of
Client.txt– full logs often bounce. - Mention the league; GGG sorts appeals by league first.
- If you used a VPN, list the exit-node IPs to explain location jumps.
- One email at a time – duplicate e-mails push your ticket to the back.
- Add @grindinggear.com to contacts to avoid spam-folder limbo.
- Remain factual; emotional language rarely helps.
PoE 2 Ban FAQ
One-key-per-action macros are allowed, but scripts that chain multiple actions, such as instant price-checking followed by auto-listing, trip automation detections and can result in a ban.
Compromised cases can resolve in 24-48 h. RMT or bot investigations can take days or weeks, depending on their volume of work, because staff also verifies trade logs manually.
No, but sudden IP changes paired with rapid farming can mimic bot behavior. If you must use a VPN, keep the same exit node during a session.
In severe RMT or dupe cases, GGG may delete currency/items and leave the account playable. Appeal paths are the same, but chances of reversal are lower.
We’re here to give you the best help in order to recover your account!
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