Quick answer: Amazon Games will remove a Lost Ark ban when your appeal pinpoints the exact rule you’re accused of breaking, pairs it with trade logs, payment receipts, or client files that refute the charge, and follows the Game Support ticket flow. Below you’ll find the main ban triggers, a success matrix, an evidence checklist, and a step-by-step ban appeal walkthrough.
Key takeaways
- RMT still dominates (47 %) – gold buyers and sellers account for nearly half of 2024 bans.
- Compromised account bans are quickly overturned if you provide Steam/Amazon recovery e-mails and IP-login logs.
- Easy Anti-Cheat (EAC) flags large packet spikes; VPNs or cloud PCs can imitate bot traffic.
- Average support reply time is around 3 business days.
- “Code of Conduct Section 3” applies to boosting, RMT, and mass reports – read it before appealing.
What Causes a Banned Lost Ark Account?
The numbers below come from our ticket-volume dataset. You should also check the Amazon Code of Conduct.
Reason | Share of Cases (2024) |
Real-money trading (gold/items) | 47 % |
Automation/bot scripts | 25 % |
Exploiting bugs & dupes | 10 % |
Toxic chat & offensive names | 8 % |
Compromised account | 6 % |
Boosting & account sharing | 4 % |
EAC analyses combat logs, trade velocity, and network consistency. Jumping between VPN nodes or public Wi-Fi while farming can register the same signature as a bot or RMT mule, triggering a ban flag.
Can You Unban a Lost Ark Account?
Offense | Odds | Ideal Evidence |
Gold buying / selling | Case-by-case | Trade-log, Steam receipt, proof no third-party gold orders |
False RMT flag (legit flipping) | High | Trade-log, price-tracker screenshots, VOD of manual purchases |
False bot or automation detection | High | Fresh EAC scan, clip of manual gameplay, deleted macro configs |
Bug exploit / dupe | Medium | Video of accidental trigger, bug-report ticket ID, patch note link |
Toxic chat | Medium (none if slurs) | Full chat context, apology, reformation and prior account history |
Compromised account | Very High | Recovery e-mails, IP-login map, antivirus scan, 2FA enabled |
Boosting / shared account | Medium | IP timeline, proof of self-play, explanation of traveling or VPN usage |
Whichever accusation you face, Amazon Support looks for a ban appeal that lays out the timeline, explains why the detection is wrong, and links each piece of evidence to a specific log or trade.
Evidence Checklist
- Trade history – to the best of your ability
- Steam or Amazon order receipts for Royal Crystals
- IP-login spreadsheet (Account → Login & Security)
EAC log
folder compressed into a ZIP- Video clip or stream VOD showing manual farming pattern
- Antivirus scan report dated after tool removal (bot cases)
- DXDiag or System Info run on the ban date
How to Get Unbanned from Lost Ark
The Lost Ark ban appeal process is similar to that of New World bans.
Here’s how to appeal a Lost Ark ban:
- Go to the Amazon Support Center;
Click on Lost Ark from the game list.
- Select “Account”, then choose “Appeal a ban”;
Sometimes, you can find “Appeal a ban” under “In-game Issues” instead.
- Click on “web ticket”;
You’ll find it as a linked resource in the first sentence of the next page.
- Log into your account;
Even if your Lost Ark account is banned, you should still be able to log into your Amazon account.
- Input your character and server name;
You can skip the screenshots and logs field if you don’t have any, as it’s optional.
- Write your Lost Ark ban appeal under “Description”;
Outline the events behind the ban, why the flag was wrong and how the evidence you have exonerates you. Or skip the hassle and let us handle it for you!
Do note that the Lost Ark ban appeal field can contain a maximum of 1024 characters (regardless of the number of words and spaces), so you might want to keep things pretty concise.
Once everything is in place, you can go ahead and press the gray “Submit ticket” underneath the form and your Lost Ark ban appeal will be sent to their Customer Support!
In the meantime, make sure to keep an eye on your Amazon account’s registered email address, as that’s where you’ll be notified once they have an answer for you!
Helpful Appeal Tips
- Stick to one ticket at a time; duplicates push your case down the queue.
- If you used a VPN, list the exit-node IPs; unexplained jumps will look suspicious.
- Keep appeal language factual, emotive rants without data rarely succeed.
- Leave your account untouched while it’s under review; other offenses will void appeals.
Lost Ark Ban FAQ
And last but not least, here’s a quick FAQ regarding Lost Ark bans:
Unless the email notifying you of the punishment mentions a temporary suspension, your ban is permanent. The only way of having it removed is by submitting a ban appeal.
No, Lost Ark does not issue IP bans or HWID bans. They only ban accounts. In fact, no game issues IP bans, thus a VPN will never help bypassing a ban. The only way of getting unbanned is by submitting a ban appeal.
No. Lost Ark does not use Valve Anti-Cheat and thus, you cannot get VAC banned in Lost Ark. You will, however, get the account banned from playing Lost Ark altogether if you break the rules.
Using a VPN to reach unsupported regions violates the Terms. If you need a dedicated VPN for ping or security, open a ticket first and request whitelisting of that IP.
We’re here to give you the best help in order to recover your account!
Get Unbanned!