Quick answer: Yes – you can overturn many Smite 2 bans. Success hinges on a tight appeal that pinpoints the exact match or chat event that triggered the flag, backs it with Easy Anti-Cheat (EAC) logs or chat screenshots, and follows Hi-Rez’s form. Below you’ll find ban-rate data, a decision matrix, an evidence checklist, and a complete walkthrough built for Smite.
Key takeaways:
- Toxicity escalates fast. Hi-Rez now jumps from a 7-day mute to a permanent ban on the third strike (7 → 14 → perma).
- EAC false positives exist – but get reversed. Cases of harmless software triggering bans were overturned after users supplied clean process logs.
- Compromised accounts spike after patches. Sudden IP changes and mass-gift logs trip security – enable 2-step before you appeal.
- Spam tickets reset your place in the queue. Hi-Rez collapses duplicate chats and pushes them to the back.
- No HWID bans (except for rare extreme cases). Smite locks the account only; swapping PCs won’t get you unbanned but helps avoid fresh flags.
Why Accounts Get Banned in Smite 2
below come from our ticket-volume dataset. You can also see the official Smite EULA here.
| Reason | Share of Cases |
| Toxicity / harassment | 38 % |
| Cheating (EAC) | 26 % |
| Compromised account | 12 % |
| Real-money trading (RMT) | 11 % |
| Account sharing / boosting | 8 % |
| Exploits & glitches | 5 % |
Smite funnels all cheat detections through Easy Anti-Cheat; background macro tools or packet editors raise instant red flags, while burst reports amplify toxicity scores.
Can You Unban a Smite 2 Account?
| Reason | Chances | Ideal Evidence |
| False EAC flag | High | EAC kick log, clean process list, match replay ID |
| RMT / gem selling | Low | Trade/chat logs, payment receipts, mule account list |
| Toxic chat (1st–2nd strike) | Medium–High | Full chat context, apology, proof of self-muted chat, reformation and account history |
| Compromised account | High | IP-history screenshot, antivirus scan, password-reset e-mail |
| Exploit / dupe (repeat) | Very Low | Patch-note citation, rollback request, details to replicate the exploit |
Appeals that succeed follow one skeleton: name the exact cause or reason and support (or refute) it with hard evidence.
Evidence Checklist
- EAC kick timestamp (
eac_server.log). - Match replay ID showing standard gameplay.
- Chat transcript screenshot (for toxicity flags).
- System-scan report proving a clean PC.
- Login-history image (Hi-Rez > Security).
- Redacted ban notice with ticket ID.
- Trade ledger if RMT is alleged.
- Password-reset confirmation (for compromises).
How to Get Unbanned from Smite 2
- Go to the Hi-Rez Support page and tap the blue chat bubble.
- Messages → Ask a question.
- Enter your registered e-mail, type “Smite 2 ban appeal”.
- If prompted, pick Suspension / Ban.
- Provide username & in-game name; press Enter.
- Select Game: Smite 2 (or Smite), Platform: Steam/Epic/etc.
- Detailed description: keep it under 4-500 words, provide evidence and context (when, why the ban took place), why it was a mistaken flag and how you’ll prevent it from happening again. Or, save time and stress and have us craft the perfect appeal for you!
Lastly, attach any relevant files (optional, if any), and then press Enter, as you would in an actual chat. You don’t need to wait for an answer, as this will create a ticket, and they might take a few days to review it and get back to you.
Helpful Tips
- One ticket at a time – no duplicates. Extra chats merge and restart your wait.
- Stay concise. GM eyes skim for timestamps and attachments.
- Send during US mornings (UTC-5) for same-day triage.
- Screenshots beat external links. Drives often get stripped.
- Log out of Smite until review ends to avoid fresh data points.
- Enable 2-factor now – shows proactive security if compromise suspected. Change your password too.
Smite Ban FAQ
And here’s a quick Q&A with some of the most common questions we received regarding Smite bans:
Unless a temporary suspension is mentioned in the ban email / login screen, your ban is permanent. This is also the case for cheating penalties, which carry a permanent ban right off the bat.
For toxicity offenses, the penalty escalation system is as follows:
– 1st offense = 7 Day Suspension;
– 2nd offense = 14 Day Suspension;
– 3rd offense = Permanent Game Ban.
Unless you’re not deranking by throwing games or doing it to grief other players, smurfing in of itself is not a bannable offense.
No. You should be able to play Smite 2 despite being banned from the first one, but you won’t be able to link Smite 2 to the banned account.
Yes, only by submitting a ban appeal to Hi-Rez. However, not all bans can or will be overturned. For example, any ban pertaining to racial slurs or discriminatory remarks stand no chance of getting removed.
In that case, you should provide launcher logs, a DxDiag, and a timeline; Hi-Rez can request back-end data from EAC on your behalf and overturn genuine false bans.
We’re here to give you the best help in order to recover your account!
Get Unbanned!
Comments 6
I am not sure why I got banned, and I am banned for 6 days. The new patch came out and I loved everything. I genuinely love this game and cant wait 6 days to play it.
Honestly no idea what I was banned for on playstation
I got banned for not picking my character in time and I don’t think I’ve left a game or not picked a character in at least a week and I got a 4 hour ban for something so small
I just got banned for no reason. I was playing a game and it kicked me out of the game. I have spent a lot of money on the account and I don’t want to make another account.
Same for me I just got perma banned because it was apparently my last warning. I unfortunately didnt know anything about the previous bans bc my brother often played on my pc.
Think I got banned for lagging out or having the kind of games where you die a lot.