Quick answer: Ironmace will overturn a Dark and Darker ban if your appeal identifies the exact rule you are accused of breaking, includes logs or video that prove you were flagged in error, and follows the official ban-appeal ticket process. Below you will find the main ban reasons, a success matrix, an evidence checklist, and step-by-step ban appeal instructions.
Key takeaways
- Cheating and automation caused 44 % of 2024 bans, with “Abnormal Detection” as the top sub-reason.
- Real-money trading (RMT) sits at 29 %, usually tied to large gold transfers.
- Ironshield, Ironmace’s in-house anti-cheat, checks input timing and game-data integrity; VPN hops or multi-button mouse drivers can trip the same detection codes.
- Official support tickets are usually answered within 3 – 5 business days, according to recent player reports.
- Compromised account bans reverse fastest when you provide Steam or Epic recovery e-mails plus login-IP history.
- The ticket form accepts up to 2000 characters – plenty for a solid ban appeal with evidence links.
Why Dark and Darker Accounts Get Banned
The numbers below come from our ticket-volume dataset. And here’s the game’s EULA.
| Reason | Share (2024) |
| Cheating or automation | 44 % |
| Real-money trading (gold/items) | 29 % |
| Exploiting bugs & glitches | 11 % |
| Toxic chat, griefing, offensive names | 7 % |
| Compromised account | 6 % |
| Account sharing / boosting | 3 % |
Ironshield classifies violations by detection codes such as Abnormal Detection (suspicious memory edits) and Unauthorized Software. Rapid IP changes or background macro drivers can raise the same flag as a true cheat.
Can You Unban a Dark and Darker Account?
Regardless of the allegation, Support agents look for a concise story that states what triggered the ban, why the detection is wrong, and how each piece of evidence supports that timeline.
| Offense | Chance | Evidence for Ironmace |
| Abnormal Detection / false cheat flag | High | Ironshield log snippet, clip showing normal play, list of active background programs |
| False RMT flag | High | Screenshots of manual trades, stream/VOD timestamps, no third-party gold order receipts |
| Bug or dupe exploit | Medium | Video of accidental trigger, bug-report ticket ID, patch-note link |
| Toxic chat | Medium | Full chat context, apology, proof of provocation if any |
| Compromised account | Very High | Steam/Epic recovery e-mails, IP-login map, antivirus scan, 2FA now enabled |
Evidence Checklist
- Ironshield log file (…\DarkAndDarker\Saved\Logs) covering the ban time
- Short gameplay clip or VOD (30-60 s) showing manual inputs
- Screenshots of trade screen for gold or item transfers
- Steam/Epic login alert e-mails proving account compromise
- Antivirus scan report run after removing macros or overlays
- Bug-report ticket ID if an exploit was involved
- Bank or PayPal receipt payment related issues / bans
- DxDiag generated on the ban date (shows injected DLLs)
How to Get Unbanned from Dark and Darker
In order to unban your D&D account, you must submit a ban appeal.
Here’s how to submit a Dark and Darker ban appeal:
- Go to the official D&D website here;
Log into your account then click on the top-right “Support” link.
- Select “Ban Appeal” from the drop-down issue list;
Note that you should pick “Ban Appeal” even if your ban resulted from an account compromise.
- Fill in your in-game character name;
Note that this is not the Steam ID, but your actual D&D character name.
- Write your Dark and Darker ban appeal in the Description field;
Explain the nature of your ban, why you think it happened, if it took place right after a patch or update, and why you think it’s unjust. Or, you can let us handle it – get a pro-crafted ban appeal now!
Once everything is filled in, press the blue “Submit” button underneath the form, and your D&D ban appeal will be sent to Ironmace for review.
Dark and Darker Ban Appeal via Email
Additionally, if the above website doesn’t work at the time of your ban or, if you’re unable to log into your account altogether, you can instead submit a Dark and Darker ban appeal via their direct Customer Support email address.
- compose a new email to “[email protected]” (ideally from the same email address behind your D&D account);
- input a concise and relevant email subject, such as “Dark and Darker ban appeal”;
- write your ban appeal in the email body (content);
- attach any relevant files, if any (optional).
Keep an eye on the email address you filled in the first field, as that’s where you’ll receive notification once they get back to you.
Helpful Tips
- Trim logs to the final 300 – 500 lines to stay under the size cap.
- List every background app running during the flagged match; transparency helps.
- If you used a VPN, name the exit-node IP to explain location jumps.
- Mention any recent patch, hotfix or server downtime that matches your ban timestamp.
- Stay out of the game while the appeal is pending to avoid new flags.
D&D Ban FAQ
It is a generic Ironshield code for suspicious memory edits or injected DLLs. False positives can occur with certain RGB, macro or overlay software.
Most tickets receive a first response within 3 – 5 business days. Complex cheat investigations can take a week or more.
No. All penalties are applied to the game account. Changing PC or IP will not restore access.
You can, but by the time Support replies the suspension often ends. Focus on permanent bans or account compromises.
Small, regular trades are fine. Large one-sided transfers raise RMT flags. Provide screenshots if you were simply gifting a guildmate.
We’re here to give you the best help in order to recover your account!
Get Unbanned!