Quick answer: You can overturn a Free Fire ban if your ticket hits the right Garena policy points, attaches match logs or UID screenshots, and explains the context in under 1000 characters. Below you’ll find ban-reason stats, a success matrix, an evidence checklist, and a three-step appeal walkthrough.
Key takeaways
- False-positive cheat flags and hacked accounts have the best reversal rate.
- “Device Ban” means both account and handset ID are blocked – appeal is the only remedy.
- Toxicity bans can only be lifted if chat logs show no hate speech or threats.
- VPN / emulator use must be disclosed up front.
- Average Garena reply time: 3 – 5 business days.
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Get Unbanned!What Gets You Banned from Free Fire
The numbers below come from our ticket-volume dataset for 2024; for the official rules, see Garena’s Terms of Service.
Being a Battle Royale game, FF’s offenses are similar to those that warrant account bans in Apex Legends as well.
| Reason | Share of cases (2024) |
| Cheating / third-party tools | 64% |
| Toxicity | 14% |
| Boosting and account sharing | 11% |
| Compromised account | 7% |
| RMT (Free Fire Diamonds) | 4% |
Cheating covers: exploits, wall-hacks, aim-bots, radar/ESP, automation macros, modified or unofficial game clients, teaming with cheaters, tampering with model files, and any software that tries to bypass Free Fire’s anti-cheat – similar to cheat bans you see in Fortnite.
Do note that usually, for cheating accusations, both your Free Fire account and mobile device will get banned. This is called a HWID ban, and it prevents that particular device from ever playing Free Fire.
How to Check if Your FF Account is Banned
- Go to Garena’s official Account Check page.
- Enter your Free Fire UID and press Enter.
- The system will return a message. If banned, you’ll see: We have confirmed that this account has used hack(s) and has already been banned.
Important: Logging into Free Fire on a banned account can also imprint the device with a hardware-ID ban, so run the check first-especially if you share or sell phones.
If the account is not banned, you’ll see the following message: “There is currently not enough evidence to prove that this account is using hacks. Thank you for the support!“
Can You Unban a Free Fire Account?
No matter the reason, evidence must be paired with a clear, respectful defense that explains what triggered the flag, why it happened, and why it won’t repeat. Here’s how solid proof + context converts to real-world reversals:
| Reason | Chance | Evidence Garena Wants |
| Cheating false-positive | High | Clean device scan (like Malwarebytes), unedited match video, list of installed apps. |
| Boosting / account share | Case-by-case | IP login history, travel docs, screenshot of solo-rank history. |
| Compromised / hacked | High | UID login map, 2FA screenshot, password-reset e-mail headers. |
| Toxicity | Medium | Full chat log, context, details of prior history or suspensions. |
| RMT | Low | Official purchase receipts, chargeback reversal proof, card statement. |
Evidence Checklist Before Appealing
- Device-scan PDF – antivirus or Play Protect report.
- Match ID & screen-record – unedited .mp4 for flagged round.
- UID login history – screenshot from in-game Security tab.
- 2FA enabled screenshot (for email account) – if account was hacked.
- Purchase receipts – Google / Apple invoices for Diamonds.
- Travel or VPN disclosure – explain IP jumps and emulator use.
How to Submit a Free Fire Ban Appeal
The only way to get unbanned from Free Fire is by appealing your restriction. This applies to both account and HWID bans.
Process updated on June 24, 2025.
- Go to their official Support page here;
Log into your account by pressing the yellow “Sign In” button in the top-right corner.
- Input your account’s email address, UID and in-game nickname;
You will receive their answer via this particular email address.
- Write your FF ban appeal under “Description”;
State the nature of your ban and what could’ve caused it. Provide as much evidence and details.
Once that’s filled in, you can go ahead and press the blue “Submit” button underneath the form. You can skip the attachments field if you don’t have any evidence to support your ban appeal.
This is it! Hopefully this step by step guide was helpful in regards to getting you unbanned from FF!
Helpful Tips
- Be polite, factual, and concise – no threats or blame-shifting.
- One ticket only; duplicate submissions reset your queue.
- Disclose emulator or VPN use up front; hiding it won’t help.
- Zip video files over 25 MB before attaching.
- Do not claim a friend used cheats on your device, account sharing is also a violation.
Comments 2
My account was banned by mistake and I don’t know what’s going on
I play one custom and lose after I play lone and ban