Quick answer: You can get unbanned from PUBG if you choose the right appeal channel (Developer, BattlEye, VAC, or Mobile support), add proof such as match IDs and anti-virus scans, and explain the context with a solid defense appeal.
Key takeaways
- Cheat false-positives and hacked accounts show the best success rate.
- Toxic chat or offensive nicknames lift only if no hate speech appears in logs.
- VAC bans are rare but permanent unless evidence shows Valve mis-flagged the account.
- Mobile 10-year bans can be overturned if you prove device spoof or account compromise.
- Average reply time: Developer 3-5 days, BattlEye 7-10 days, Mobile Support 48 h.
What Gets You Banned in PUBG?
The figures below come from our 2024 ticket-volume dataset; see the full list in our PUBG ban-reason breakdown. You can find the full PUBG Terms of Service here.
| Reason | Share of cases (2024) |
| Cheating / third-party software | 71% |
| Compromised / hacked account | 13% |
| Toxicity / offensive nicknames | 9% |
| Boosting / account sharing | 4% |
| Exploits or glitch abuse | 3% |
Cheating covers: ESP, aimbot, radar, recoil scripts, automation tools, modified .PAK files, teaming with hackers, or spoofers – similar to the ban logic in Fortnite and Apex.
Can You Unban a PUBG Account?
Regardless of your ban reason, a solid appeal letter is mandatory – evidence alone won’t work. You also need to explain what triggered the ban, why it happened, and why it won’t repeat.
| Reason | Chance | Ideal Evidence |
| Cheating false-positive | High | Clean malware scan, BattlEye log, ShadowPlay clip |
| Toxicity | Medium | Full chat log, context, prior good-conduct record |
| Boosting | Case-by-case | Match IDs, travel/IP proof, squad screenshots |
| Compromised / hacked | High | IP map, password-reset e-mail, Steam Guard enabled screen |
| Exploit / glitch abuse | Depends on the degree | Demonstrate unintentional trigger, show bug-report ticket |
Evidence Checklist
- Full anti-virus report.
- System log – dxdiag and msinfo.
- VAC ban timestamp screenshot (Steam > Settings > Account).
- Match IDs + unedited POV video of flagged round.
- Steam Guard / two-step enabled screenshot (hacked accounts).
- Travel docs or VPN disclosure for IP jumps.
How to Get Unbanned from PUBG (PC)
There are three different ways to submit a PUBG ban appeal. They differ depending on the type of ban a player receives.
Here are the 3 types of PUBG ban appeals for PC you can submit:
- PUBG developer ban appeal (via PUBG’s website) – the most commonly issued ban;
- PUBG BattlEye ban appeal (anti-cheat ban) – rare, mostly issues large ban waves;
- PUBG VAC ban appeal (via Steam) – very rare.
Developer Appeal
Here are the steps required to get unbanned from PUBG following a ban appeal:
- Go to the PUBG Support website and select “Ban” as your issue;
You can also choose “Hijacking” if the ban came as a result of an account compromise.
- Input your account’s email address and select “Permanent Ban”;
If it’s a suspension, you can pick “Temporary Ban” instead. For HWID bans, select “Hardware Ban”.
- Choose your language and enter your Steam ID;
You’ll find your Steam ID inside the Steam app, under Account details.
- Input your PUBG nickname and issue subject;
The subject should be descriptive of your issue, such as “PUBG ban appeal”, or “Hacked PUBG account”.
- Write your PUBG ban appeal;
State the reason behind your ban, provide evidence and explain why you think it happened and how you’ll prevent it going forward. Or, skip the hassle – let our experts craft your appeal →
BattlEye Appeal
PUBG BattlEye ban appeals are pretty straight forward. You need to send an email to [email protected], or to complete the contact form here. Provide SteamID64, ban date, and evidence.
VAC Ban Appeal
- Log into the Steam app;
- On the upper right, click on your account’s name, then select Account details;
- On the right side of the screen, select View purchase history;
- Locate and select PUBG from your purchase history list;
- Select any relevant contact option from the bottom of this page.
Faceit Ban Appeal
If you have a Faceit ban, you need to contact them through Faceit’s Support Page. Follow the steps below to complete the process:
- provide your email address (this is where they will contact you);
- select “I am banned” under Contact Reason, and specify the ban type (e.g., “VAC Ban on Steam”);
- fill in your account identification details, including your Faceit Account Name, Steam Profile link, and email;
- choose “PUBG” from the list of games;
- enter a relevant subject, such as “PUBG VAC ban appeal”;
- compose your appeal or copy and paste the customized defense ticket you received from our gaming unban service.
Now that we’ve gone over the Steam version of the game, let’s move on to see what can be done to appeal a ban in the mobile version of the game!
How to Get Unbanned from BGMI and PUBG Mobile
For PUBG Mobile, there are two different ways to appeal your ban:
- via e-mail and/or their website support form;
- through the in-game Customer Support option.
Below, we’ll cover both options.
In-Game Appeal
In order to submit an in-game PUBG Mobile unban appeal, you must first open the game on your mobile device and wait for the game menu to load.
Once that’s done, tap on the bottom-right cogwheel to open up the Settings menu.
Afterwards, tap on the bottom-left “Customer Service” button, which will take you to PUBG Mobile’s Support center.
On the Customer Service page, tap on the top-right messaging icon to get in touch with PUBG Mobile support.
This will finally land you on the form where you can submit your unban appeal.
Email Appeal
For this, you need to send an email from your account’s registered email address to [email protected] explaining your situation. Include UID, platform, ban date, and proof.
BGMI Ban Appeal
In order to appeal your PUBG Mobile ban through the website, you must first get on their official Support website here. Pick Android or iOS from the top-left corner, then fill this form as such:
- input your account’s registered email address and in-game nickname;
- select the platform on which you play the game;
- under “Issues”, select “Account Management“;
- under “Describe your problem here”, that’s where you’ll need to write your appeal;
- attach any relevant files or screenshots, if any, then complete the captcha test.
Once that’s done, all you need to do is to press on the red “Submit” button underneath the form, and your PUBG Mobile ban appeal will be sent to their Support for a review. Make sure to keep an eye on your email to know when they got back to you!
Helpful Appeal Tips
- No threats, no ALL-CAPS, no blame-shifting.
- One ticket per channel; spamming resets your queue.
- Disclose emulator/VPN use or IP travel in the first message.
- Do not claim “my cousin cheated on my PC” – shared-account bans are also violations.
And lastly, here’s a quick Q&A regarding bans:
Yes, PUBG issues hardware bans for cheating accusations. HWID bans, like the account ones, can only be removed by submitting a ban appeal.
No, using a VPN will not help bypassing a ban, since a HWID ban is a ban placed on your computer parts, not the IP. PUBG does not ban IPs.
No, the accounts are not deleted, even if they are banned or inactive. This means that you will still be able to appeal and recover a banned account, even if it happened several years ago.
If your PUBG ban was overturned then yes, it’s safe to jump back in it and play. But, getting unbanned doesn’t mean you’ll be immune to future punishments if you ever get accused of breaking the rules again.
We’re here to give you the best help in order to recover your account!
Get Unbanned!
Comments 11
Hello I have been banned my account without reason in the game please remove urban
Author
Heya! We can certainly do our very best, should you wish to give our services a try! 🙂
i have receive from pubg mobile a strange message my account is been banded for 10 years, in fact i didnt do anythign wrong . can you help me on that
Author
Heya, we can definitely do our very best to help you. Feel free to get in touch with us!
I got banned because i killed some enemies which they reported me telling me you hack which i dont use hack at all can you please help me and im conquer also
Author
Heya! We can surely do our very best to help you, should you wish to give our services a try! 🙂
I have been banned due to teaming. I have no idea or recollection of this at all.
I got banned for 10 years, I didn’t use any third party softwares anything
Hello,sorry if i am disturbing you at all. So i just have a Question,i got banned pubg steam after 2 mounths of emails they invastigate my account and saw that it was hacked and got banned. they Said they will Unban me In 24/48 hours and im still waiting for unban after 4 days (not buisness days) so do you maybe know what is goin on and why they making so long ? when i stay the game b4 lobby says i am “BANNED FROM STEAM”
Author
Heya! It can sometimes take a bit longer than 48 hours, depending on a few things on their end. However, if the ban isn’t cleared within 7 days of their confirmation email, you should definitely get back in touch with them for an update.
I hope this message finds you well. My name is AestheticRoyal, and I’ve been a dedicated player of PUBG: Battlegrounds for the past 8 years. I am writing to appeal my recent ban, which I strongly believe is a misunderstanding or a result of external interference, and I respectfully request a full review of my account.
2 weeks ago, I decided to try Ranked play for the very first time in 8 years. Unfortunately, during my first match, I encountered a toxic player who teamkilled one of our teammates early in the game. I attempted to engage with him to understand his actions, but he responded with hostility, cursing me out and threatening to shut down my internet. I continued playing the game and tried my best to ignore the situation. However, a few minutes later, after I had been eliminated from the match, I stepped away briefly to take care of my dogs. When I returned 10-15 minutes later, I found that my internet had been shut off, leaving me without any connection.
While I initially assumed the player was simply trolling, I now have serious concerns that he may have taken further actions to interfere with my account or network. I fear that his threats were not just idle words and that he may have played a role in triggering the ban I received. I had only played one game and then had to log off to go to work, so I was completely blindsided when I found myself banned.
I’d like to provide some important context that I didn’t include earlier, as I only recently connected the dots on what may have actually happened:
During a recent game, I had a teammate who repeatedly made threatening comments, saying things like he was going to shut off my internet and mess with my computer. At the time, I assumed he was just trolling or bluffing, but later that day, I started noticing unusual activity — and I unfortunately wasn’t even home, as I had to leave for a shift at work
Now I’m genuinely concerned that something might have happened to my account or network setup while I was gone. I can’t confirm exactly what was done, but the timing lines up disturbingly well, and I now believe this may have played a role in the ban I received.
I understand how serious account security and anti-cheat enforcement are, and I want to be completely honest about everything. I’ve been playing PUBG for many years with no issues, and I’ve never knowingly used any cheats or tried to break the rules. If there’s any way for the team to double-check logs or unusual activity patterns around the time of the ban, I would be incredibly grateful.